This Vendor Policy is designed to establish a transparent, secure, reliable, and long-term business relationship between Atozfine Enterprises and vendors.Its purpose is to ensure quality, service, ethics, legal compliance, and customer satisfaction.
2. Definitions
Vendor:A business or individual that offers its products on the Atozfine platform.
Atozfine Enterprises: The entity that owns and operates the platform.
Products: All goods or services provided by a vendor.
Agreement: A contract signed between the vendor and Atozfine.
3. Vendor Selection Process
3.1 Qualifications and Experience
Atozfine will evaluate vendors based on the following factors:
Company Registration and Business License
Experience and Reputation in the Industry
Financial Stability
Record of Past Performance
3.2 Quality Standards
The quality of the vendor’s products and services must meet Atozfine’s requirements.
The company may conduct sample testing or third-party lab testing as needed.
3.3 Pricing
Providing fair and competitive prices is mandatory.
Atozfine reserves the right to compare prices with other vendors.
3.4 Delivery Ability
The vendor must demonstrate its ability to deliver on time and in the correct quantities.
After the vendor is selected, both parties will sign a formal agreement, which will include:
5.1 Service Terms
The vendor will provide only quality and genuine products.
Faulty, counterfeit, expired, or substandard products will not be accepted.
5.2 Payment Terms
Payment Period: 2 days, 5 days, or 7 days (as specified in the contract).
Payment Method: Online payment only (bank transfer/UPI, etc.).
5.3 Confidentiality
The Seller will keep any business, technical, or customer-related information of the Company confidential.
5.4 Dispute Resolution
Any dispute will preferably be resolved through mutual negotiations.
If necessary, legal action will be taken within local jurisdiction.
6. Quality Control & Inspection
Atozfine reserves the right to:
Inspect products
Inspect samples
Check labeling, packaging, and FSSAI standards
Reject non-quality products
7. Returns, Replacement & Liability
If the Customer rejects the Product or finds it to be of poor quality, the Seller will be solely responsible.
The Seller will bear the cost of replacement/return.
The Seller will be solely responsible for any loss, damage, or complaint caused to the Customer.
8. Payment Policy
8.1 Payment Deadline
Payment will be made within 2, 5, or 7 days as agreed.
8.2 Payment Methods
Bank Transfer / NEFT / RTGS / UPI / Digital Payments
8.3 Penalty Clause
Atozfine may impose penalties in the event of delays in delivery, poor quality, incorrect products, or breach of contract by the Seller.
9. Legal Compliance
The Seller shall comply with all of the following regulations:
India’s trade, tax, GST, and consumer protection laws
Food Safety Standards Act (if applicable)
Trademark and Intellectual Property Regulations
Packaging and Labeling Standards
10. Branding & Packaging Guidelines
The Seller must adhere to the branding guidelines provided by Atozfine. Expiry, batch number, and correct labeling are mandatory. False claims, harmful health claims, and misleading advertising are prohibited.
11. Prohibited Products
Atozfine does not allow the following products:
Counterfeit/duplicate products
Expired products
Illegal or banned products
Products with incorrect information
Unlicensed food products
12. Vendor Monitoring & Evaluation
Vendors will be evaluated periodically based on:
On-time delivery
Product quality
Customer satisfaction
Contract compliance
Complaint resolution
Non-performance may result in warnings, penalties, or delisting of the vendor.
13. Termination Clause
Atozfine reserves the right to terminate the contract under the following circumstances:
Repeated quality failure
Supply of incorrect/counterfeit product
Persistent delays
Violation of contract terms
Violation of law
14. Force Majeure
During a natural disaster, epidemic, war, earthquake, or any other unforeseen event, the responsibilities expected of both parties may be suspended.
