Return Policy

Overview

Our refund and return policy lasts for 7 days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

Several types of goods are exempt from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Additional non-refundable items:

• Gift cards
• Downloadable software products
• Certain health and personal care items
• In order to complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• There are some situations where only a partial refund is given:
• A book with obvious signs of use
• A CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item that is not in its original condition, is damaged or has parts missing due to our fault.
• Any item that is returned more than 7 days after delivery

Refunds

When your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@atozfine.com

Sale Items

Only regular priced items can be returned. Sale items cannot be returned.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@atozfine.com

Gifts

If the item was marked as a gift when purchased and sent directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver sent the order to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return Shipping

To return your product, you must mail your product to this address: {physical address}.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on where you live.

If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.