Delivery Policy

Introduction

This delivery policy defines the delivery process of our services and products. This policy has been implemented to provide better customer experience and maintain transparency.

2. Delivery Area and Availability

We deliver our products and services only to locations where our logistics services are available. Delivery to certain locations may be restricted, which will be informed to the customer at the time of order.

3. Delivery Time

Normal Delivery: The product is usually delivered within 3-7 business days after order confirmation.

Express Delivery: Orders under Express Shipping are delivered within 1-2 business days.

Special Circumstances: Any natural disaster, government restrictions, or any other unforeseen circumstances may delay delivery.

4. Shipping Charges

If delivery is not free, shipping charges may vary depending on the order value and location.

Free delivery may be applicable on some products only after a minimum purchase threshold.

5. Order Tracking

We provide customers with a tracking ID to track the status of their orders. Customers can view the live status of their orders through our website or mobile app.

6. Customer Responsibilities at the Time of Delivery

The customer must ensure that someone is available to receive the order at the address provided.

If the customer is not available at the time of delivery, the courier service may attempt the delivery again or the customer may have to collect the order from the nearest delivery center.

7. Damaged or Lost Orders

If the product is damaged during delivery, the customer must refuse to receive it and immediately contact our customer care.

If an order is lost, we will either re-deliver or provide a refund to the customer after proper investigation.

8. Return and Cancellation Policy

The customer can cancel the order before delivery.

After delivery, the customer can return the product if it is defective as per the set standards under the return policy.

9. Customer Support

For any queries, issues, or complaints regarding delivery, customers may contact us via our helpline, email or chat support.

10. Changes to Policy

We may amend our Delivery Policy from time to time, which will be notified on our website.

This Policy applies to all our customers and services and is mandatory to be followed.