Our return and refund policy is valid for 7 days from the delivery date.We will not accept returns/exchanges beyond the delivery date, except where otherwise specified by law (in accordance with e-commerce regulations).
2. Return Eligibility
Items must be returned unused, with all original packaging, and retail tags intact.
Food/fresh/appliance items (such as tea/flowers/delicacies), intimate/sanitary items, flammable or hazardous materials, and gift cards/downloadable software are not returnable.FSSAI-guided label/BEF/BBD regulations must be followed.
3. How to initiate a return (Steps)
For returns, send us the order number, return reason, and a photo/video of the item—email: info@atozfine.com, or fill out the “Return Request” form on our website.
We will send an RMA/return authorization within 24–48 hours.
Upon approval, the customer will ship the item via trackable shipping to the confirmed address.Address: (Enter your full address here, including zip code).
Once we receive the item, we will inspect it and provide a decision within 2–5 business days.
4. Refund Process Timeline
If the return is approved, we will process the refund within 3 business days.Refunds can typically take 5–14 business days to appear on the bank/payment gateway (depending on the bank/card company).
5. Shipping Costs and Insurance
Normal return shipping costs will be borne by the customer and are not refundable unless the item is damaged/defective (in which case, we may consider covering shipping).We recommend tracking/shipping insurance for expensive items—we will not be responsible for loss unless tracking/insurance is in place.
6. Partial Refunds and Upcases (Example)
If the item shows obvious signs of use or the package is damaged, we may offer a partial refund. The refund amount will be determined based on the item’s condition (e.g., a 10–50% discount)—this decision will be made after inspection.(Please add clear criteria on the site to avoid disputes.)
7. Sale/Discount Items
Only regular-priced items are eligible for returns;sale items are non-returnable unless the product is defective.(If you would like a voucher, please indicate here).
8. Exchange Policy
We will only offer exchanges for the same item if the product is defective/defective.Please email us at info@atozfine.com for an exchange.
9. Gifts
If the order was sent as a gift and delivered directly to the receiver, the receiver will receive a gift credit upon receipt.If the gifter placed the order and the receiver returned it, the refund will be sent to the gifter (we will notify them).
10. Complaint/Dispute Resolution
If there is a disagreement regarding the refund/return, please contact our customer service first: info@atozfine.com Phone: (enter your number).
